1. INFORMATION ABOUT US.
Our site is operated by Print People (VB.Media) ("we/us/our"). Our Registered Office is Print People, Regus, Fort Dunlop, Unit 115-119, Birmingham, Fort Parkway, B24 9FE. Our VAT number is 210 1314 88 , Our Company Number: 14757921
2.1 Prior to producing the Products, we make an electronic proof of the Product available for your approval. You are responsible for approving these proofs. You accept that once you have approved the proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in the proof subsequently discovered by you.
AVAILABILITY AND DELIVERY
3.1 Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process. We do not offer international delivery at this time, but we will update our site if we can offer this service in the future.
3.2 Unless otherwise stated on our site, we have 4 turnaround options (depending on the product and quantity) - 1 working day, 2 working days, 4-5 working days and 7-10 working days. This relates to production time and does not include the delivery day. We use DPD to deliver all Products and these are sent on a Next Day Service excluding Inverness, Highlands, Northern Ireland, Isle of Man, Isle of Wight, Paisley and Aberdeen which will be delivered on a Two Day Service. The turnaround dates are estimates and cannot be guaranteed.
3.3 Working days are Monday to Friday, excluding UK Bank Holidays.
3.4 All Products will require signature upon delivery. If anyone other than the intended recipient signs for the Product and the Product is subsequently not delivered to the intended recipient, we will incur no liability provided that the Product was delivered to the address provided by you as part of your order.
3.5 Delivery is complete once the Products have been unloaded at the address for delivery set out in your order and signed for.
3.6 An individual part is classed as a stand-alone product that may be sold in packages (e.g. in 1000 letterheads an individual part is 1 letterhead). We use our best efforts to deliver all parts to you in one package, but from time to time we may be unable to do so. In that circumstance we will update you by email and will arrange for separate deliveries.
3.7 Where delivery is delayed due to exceptional circumstances or a Force Majeure Event (we will process the delivery as soon as we reasonably can and will keep you updated regarding this by email. We will have no liability to you in that circumstance.
3.8 Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us and we will hold these for 5 working days. We reserve the right to make an additional delivery charge for re-dispatch of the Products to the correct delivery address. If you have not contacted us regarding re-dispatch within 5 working days, we may recycle the Products at our option and you will need to place a new order with us if the Products are still required.
4.1 You must notify us within 30 days of the date that the Products were dispatched of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action. You should notify us by telephone at 07305055432 or email at firstname.lastname@example.org.
4.2 The earliest date we can claim against DPD for non-delivery is 15 working days from the date of dispatch. We cannot process a reprint or refund before this time.
5.1 The images of Products and template designs on our site are for illustrative purposes only.
5.2 You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.
5.3 We cannot be held responsible or liable for colour variance on an order that has been printed with us, regardless of when it was printed. However, if you are not happy with the Product that you have received, we may at our discretion offer a reprint or a refund. We are not liable to offer both. Please contact us by telephone at 07305055432 or email at email@example.com if you wish to discuss this further with us.
5.4 For a folded leaflet and/or booklet, our tolerance is 1.5mm from the fold line as marked on your proof.
5.5 Please be aware there is also a 0.5mm off centre tolerance for trimming on some Products - for business cards, for example, the tolerance on trimming is 1mm.
5.6 The packaging of your Products may vary from that shown on images on our site.
5.7 If you wish to add any additional finishing tolerances, you can do so when completing your order process using our site. If the additional finishing tolerances are at an additional cost, these will be set out on our site.
6. PRICE AND PAYMENT
6.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. We sell a large number of Products through our site and it is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and will notify you. If we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Products and refund you any sums you have paid.
6.2 Prices include delivery and VAT unless the Product is generally zero-rated for VAT (this will generally depend upon which Product you order from us). In this case, we will contact you if VAT becomes payable. If you do not wish to proceed with the order and pay VAT, you may cancel the order and we will issue a full refund to you.
6.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
6.4 You may pay for Products using Stripe.
6.5 If you have been quoted for a bespoke price please note this quote is subject to change after 30 days from the date specified on the quote
6.5 Please note that voucher/discount codes cannot be used against a quote.
7.1 Claims for damage, shortages or non-delivery must be advised by telephone at 07305055432 or email at firstname.lastname@example.org within 30 days from the date that the Products were despatched.